Hold Music & One Fed-Up Customer
Kudos to companies and businesses that implement creative hold music for their customers that are left on hold. I am tired of listening to crappy classical music that sounds more like crackling static than actual music, or even worse, an automated salesman trying to sell me more of their product or services (something I find especially annoying when I am calling to complain about something).
So I applaud companies that take both the time and money to make sure us (the customers) are not subjected to obnoxious hold recordings. A very smart business move on their part, since customers are more likely to stay on the line when they are listening to something that is entertaining and or informative.